Audi Mâcon - Suma

After 3 months of trouble with a third-party garage having declared itself capable of repairing my S4 B8 vehicle, Audi macon agreed to collect my vehicle to carry out a complex repair operation (changing sensors in the BVA). Welcome from Thomas more than perfect, a workshop manager who knows his job perfectly (relief after 3 months of struggle), immediate support and rapid repairs, in short a top service worthy of the AUDI brand.

Disastrous commercial experience today from another time.. I go to Audi to look for a high-end vehicle, received by a salesperson at the first office on the right with headphones in his ears who doesn't even get up from his chair. He says to us “what are you looking for? What is your budget? » 100,000€ budget, I was expecting a little more interest in my request. He offered us a used vehicle even though I had never asked for a used vehicle... he must have believed that it's because we are young that we want second-hand, learn your search better needs. This is the basics that we learn at business school. So he sends us off very quickly for less than 5 minutes of interview without giving us the slightest card. We head to Mercedes in Macon who welcomes us wonderfully with little coffee etc. A little more consideration for customers. Result of the races the same day we sign the latest GLC with Mercedes.. you missed a sale and a customer for life from Audi. Well done, keep it up to make your brand shine.

I would like to thank all the members of the Audi Mâcon Suma garage. As a broken down traveler, I presented my vehicle to the garage on Monday morning. In 48 hours my problem was resolved and I was able to collect my car on Wednesday afternoon. The reception staff, the technical advisor, the mechanics, all were extremely friendly, available and professional. You all obviously get 5 Stars, 10/10 with “exceptional”.

After 3 months of trouble with a third-party garage having declared itself capable of repairing my S4 B8 vehicle, Audi macon agreed to collect my vehicle to carry out a complex repair operation (changing sensors in the BVA). Welcome from Thomas more than perfect, a workshop manager who knows his job perfectly (relief after 3 months of struggle), immediate support and rapid repairs, in short a top service worthy of the AUDI brand.